Manager of Vehicle Acquisition Services

4 weeks ago
Job ID
# Positions

General Responsibilities

Manage the dealer and transportation vendor network including the establishment and maintenance of a preferred (Elite) dealer/transportation network.  Manage the Factory Order Specialist, Out-of-Stock, Dealer Specialist and Transportation teams.  Responsible for the overall direction, coordination and evaluation of these employees.  Responsibilities include interviewing, hiring, and training employees: planning, assigning and directing work; appraising performance; mentoring; rewarding and disciplining employees; addressing complaints and resolving problems.  Manages the key processes and metrics focused on timely factory order placement, finding the right stock as well as managing the process of coordinating transportation moves for Customer Experience and FAS.  Ensures that rebates are being received by all selected transportation vendors, insurance certificates are current and address any issues with pricing and/or services with all of the preferred transportation vendors.  Supports the Vice-President of Vehicle Acquisitions with selected, key initiatives in all areas of Purchasing.
- Order Management - Direct the staff and manage the processes that acquire all passenger and light trucks from manufacturers/dealers/vendors in North America for lease or purchase by Donlen
- Direct the Stock Purchase staff in locating and negotiating the purchase and/or ordering of cars and light trucks from dealers.
- Monitor and evaluate dealer assignment to ensure Elite dealers are being utilized for courtesy deliveries, direct orders and out of stock purchases
- Manage workflow for Stock team via stock reports on a daily basis.
- Manage the commission program for the buyers to reward negotiation efforts.
- Manage, support and train staff
- Monitor monthly metrics to gauge team and individual performance
- Establish and nurture relationships with preferred (elite) dealers emphasizing longevity, quality service and maximizing volume of stock purchases and courtesy deliveries to increase cost efficiencies.
- Negotiate, document and implement preferred (elite) dealer agreements.
- Negotiate contracts, dealer selling fee and tax trade fee with dealers for secondary dealer codes.
- Manage internal CRM system (CARE) issues pertaining to dealer issues and stock/direct issues to include tracking to completion all initial license and title on all stock and direct purchases.
- Manage the transportation process for all of our customers who are not working with a preferred vendor. Duties include the following:
- Negotiating contracts and pricing with transportation vendors
- Generate and Manage SLA’s with each vendor
- Monitor and review service level issues that may arise with our preferred vendors
- Verify rebate checks are being received accordingly
- Track and follow up with insurance certificates for all transportation vendors
- Inform Purchasing Vice President the cost savings our customers have received utilizing our preferred transportation vendors.
- Support Vice President and serve as their substitute when necessary, including representing Donlen to clients, intervening in issues as necessary and supporting sales efforts as required 
- Work as a team with Purchasing Vice President to maintain clients and ensure Donlen’s competitiveness.
- Monitor CARE with a focus on identifying root causes, trends/patterns that indicate a process improvement opportunity.
- Work with other Donlen management to maximize business opportunities, design process improvements and reduce risks. Participate with other Donlen departments to balance workload and streamline process flows, reducing cycle time.
- Serve as a resource or reference point on where to find information and how to deal with different situations.
- Keep Purchasing Management and Donlen organization informed of critical client issues and work to resolve those issues. 
- Assist Dealer Specialists with dealer assignment as needed
- Assisting team with various administrative functions

Mandatory Requirements

- High School Diploma or GED required-Associate or Bachelor Degree is preferred or equivalent experience
- 1 to 3 years’ experience in an office environment required
- 1 year or more automotive/truck/transportation industry experience preferred


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