Dealer Relations Specialist

Location US-IL-Bannockburn
Posted Date 3 weeks ago(3/1/2018 4:30 PM)
Job ID
# Positions
Position Type
Regular Full Time

General Responsibilities

Responsible for managing our dealer network including negotiating fees, managing dealer database and monitoring dealer performance.  
Essential Job Functions:
- Promote the Elite dealer program by focusing on critical markets and adding/monitoring dealers
- Analyze dealer assignment to ensure we are balancing volume across Elite dealers 
- Assign dealers to orders, negotiate fees and update dealer maintenance 
- Obtain/Follow-up with W-9 requests 
- Process dealer diverts and monitor driver data changes 
- Manage the orphan process   
- Assist and coordinate problem/resolution management related to dealer pre and post-delivery issues.  
- Establish excellent working relationships with vendors including vehicle manufacturers and dealerships.
- Keep VAS staff, including management informed of critical client issues and work to resolve those issues.
- Prepare documents for Post-Checking & Scanning
- Assist in monitoring department CARE (internal CRM) cases and distribute appropriately throughout the day.
Additional Responsibilities:
- Assist Order Specialists with order placement as needed
- Assisting team with various administrative functions

Mandatory Requirements

Required/Preferred Education and Experience: 
- High School Diploma or GED required-Associate or Bachelor Degree is a preferred or equivalent experience
- 1 to 3 years’ experience in an office environment required
- 1 year or more automotive/truck/transportation industry experience preferred
Required/Preferred Skills/Training:
- Strong analytical skills
- Excellent communication and problem solving skills
- Use problem identification and solving techniques to anticipate and prevent problems that may impact clients and/or Donlen
- Strong computer skills
Language Skills: 
- Knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar.
Certifications, Licensees or Registrations Required/Preferred: 
- Level I FleetWeb® certification (internal) required
Physical Requirements/Work Environment: 

- Office setting that includes some filing (bending) and lifting of boxes and equipment up to 20 pounds.
Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Preferred Requirements

EEO/AA: Females/Minorities/Disabled/Vets


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