• Dealer Relations Specialist

    Location US-IL-Bannockburn
    Posted Date 1 month ago(5/20/2018 11:36 AM)
    Job ID
    # Positions
    Position Type
    Regular Full Time
  • General Responsibilities

    Responsible for managing our dealer network including negotiating fees, managing dealer database and monitoring dealer performance.  
    Essential Job Functions:
    - Promote the Elite dealer program by focusing on critical markets and adding/monitoring dealers
    - Analyze dealer assignment to ensure we are balancing volume across Elite dealers 
    - Assign dealers to orders, negotiate fees and update dealer maintenance 
    - Obtain/Follow-up with W-9 requests 
    - Process dealer diverts and monitor driver data changes 
    - Manage the orphan process   
    - Assist and coordinate problem/resolution management related to dealer pre and post-delivery issues.  
    - Establish excellent working relationships with vendors including vehicle manufacturers and dealerships.
    - Keep VAS staff, including management informed of critical client issues and work to resolve those issues.
    - Prepare documents for Post-Checking & Scanning
    - Assist in monitoring department CARE (internal CRM) cases and distribute appropriately throughout the day.
    Additional Responsibilities:
    - Assist Order Specialists with order placement as needed
    - Assisting team with various administrative functions

    Mandatory Requirements

    Required/Preferred Education and Experience: 
    - High School Diploma or GED required-Associate or Bachelor Degree is a preferred or equivalent experience
    - 1 to 3 years’ experience in an office environment required
    - 1 year or more automotive/truck/transportation industry experience preferred
    Required/Preferred Skills/Training:
    - Strong analytical skills
    - Excellent communication and problem solving skills
    - Use problem identification and solving techniques to anticipate and prevent problems that may impact clients and/or Donlen
    - Strong computer skills
    Language Skills: 
    - Knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar.
    Certifications, Licensees or Registrations Required/Preferred: 
    - Level I FleetWeb® certification (internal) required
    Physical Requirements/Work Environment: 

    - Office setting that includes some filing (bending) and lifting of boxes and equipment up to 20 pounds.
    Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
    EOE/AA M/F/D/V

    Preferred Requirements

    EEO/AA: Females/Minorities/Disabled/Vets


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